PE Basic

For your Dev, QA, and Staging environments.

$1,000 / server / year

  • PE features
  • For Dev, QA, Staging
  • 1 year license
  • 2 incidents
  • Bug priority escalation
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PE Silver

PRODUCTION

For your production environments; comes with a perpetual license, unlimited incidents, and technical assistance.

$3,000 / server / year

  • PE features
  • For production
  • Perpetual license
  • Unlimited incidents
  • Bug priority escalation
  • 4 hours of technical assistance
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PE Gold

PRODUCTION

For your production environments; comes with more hours of technical assistance, phone access, and emergency hot fixes.

$5,000 / server / year

  • PE features
  • For production
  • Perpetual license
  • Unlimited incidents
  • Bug priority escalation
  • 8 hours of technical assistance
  • Phone access
  • Emergency hot fixes

Frequently Asked Questions

  1. We can’t do an online purchase by credit card; can we send you a PO?

    Yes, certainly. If it is more convenient for you to use a purchase order, feel free to send us your PO at info@orbeon.com. And if you need a quote first, send us an email with the number and type of subscriptions you’re interested in, and we’ll create a quote for you.

  2. We have 1 Dev, 1 Staging, and 1 Production servers; which subscriptions should we get?

    For your Dev, QA, or Staging servers (i.e. not for production environments), you can get a PE Basic. For your production server, you can get either a PE Silver or PE Gold. So, you can either get 2 PE Basic + 1 PE Silver, or 2 PE Basic + 1 PE Gold.

  3. What does "perpetual license" mean, since subscriptions are per year?

    Licenses you get with production-level subscriptions (PE Silver or PE Gold) are for a specific version of Orbeon Forms, but they never expire. This way, even if you decide not to renew your PE Silver or PE Gold subscriptions when it ends, existing software you have deployed will keep running. Of course, you might want to renew your subscriptions, so your software is still supported and to get software updates for Orbeon Forms, as well as access to new versions. By contrast, the license that comes with a PE Basic expires at the end of the subscription, and if you wish to keep that environment running, you need to renew your PE Basic subscription.

  4. Subscriptions are per server; what do you mean precisely by "server"?

    We mean "physical hardware machine". This way, should it make sense in your situation, you can run multiple instances of Orbeon Forms on the same machine with just one PE subscription, whether those instances run side-by-side hosted by one application server, on different JVMs, or even on different virtual machines. For cloud environments where you pay per VM, and are not sure whether or not two VMs are running on the same hardware, you need one subscription per VM. We use the term "server" to qualify the "physical hardware machine" on which you run Orbeon Forms, but it can certainly be a "desktop" or even "laptop", in particular for Dev environments.

  5. Which version of Orbeon Forms are PE subscriptions for?

    The license you get with your subscription works on any version of Orbeon Forms released before the end of the subscription.

  6. Do I need to purchase subscriptions for my backup servers?

    You don’t, as long as those are truly backup servers, that is: as long as the servers are not accessed by users, and if they were, it would be because another server for which you have a PE subscription went down.

  7. What is the difference between "incidents" and "technical assistance"?

    An incident is a reproducible technical problem that you find with Orbeon Forms, that cannot be reasonably subdivided, that is not overly broad in scope. Orbeon engineers will investigate the incidents you report. If an incident is caused by a bug in Orbeon Forms, it will be entered in Orbeon's web-based tracking system. Technical assistance is for any other question or issue that are not caused by a bug in Orbeon Forms. This includes performance issues, forms troubleshooting, or architectural advice. Because activities in this category are labor intensive and open-ended, PE subscriptions have a cap on the number of hours of Technical Assistance. If you are looking for more hours, see our Development Support subscriptions.

  8. What are "emergency hot fixes"?

    Incidents and bugs are dealt with according to their severity. You determine, in collaboration with an Orbeon engineer, what the severity of an issue or a bug is. If a bug in Orbeon Forms is causing one your production systems not to function properly and that there is no workaround, then the bug is assigned the highest priority. Once fixed, Orbeon will provide you with a hot fix for the version of Orbeon Forms you are using, so you don't need to upgrade to the latest version of Orbeon Forms. We provide hot fixes for released versions of Orbeon Forms for up to one year after they are released.

  9. What is "bug priority escalation"?

    This ensures that bugs related to an incident you report are assigned a higher priority than bugs reported through other means, and so will be fixed earlier.

  10. How fast do you respond to support inquiries?

    We check support inquiries during office hours (California time, namely PST/PDT) Monday to Friday, except weekends and US holidays. We provide a reply within the next business day.

  11. How often do you release new versions of Orbeon Forms?

    See our release strategy.

  12. Is the source of Orbeon Forms PE available?

    Orbeon Forms PE is not open source, but upon request we make the source code available to customers with a PE subscription. The source can be used by our PE customers to investigate issues, facilitate integrations, or even make changes to Orbeon Forms PE. Orbeon Forms PE being closed source, PE customers are not allowed to redistribute its source code, but can, should they want to do so, create builds off that source. The use of those builds is subject to the same licensing requirements as the PE builds distributed by Orbeon.

  13. Can I have a free development license for Orbeon Forms PE?

    Yes, if you need a license to be used on a developer's laptop or workstation, you can use a free trial license, as long as the instance of Orbeon Forms running on that machine will only be accessed locally and for development purposes. Trial licenses are valid for 90 days, so you'll need to get a new trial license every 3 months, but this is a fully automated procedure you can go through in a matter of minutes, and we don't limit you on the number of trial licenses you get.

    However, if you'd like to get support from Orbeon, or to run Orbeon Forms PE on a development server accessed by several users, then you need to get a PE Basic subscription.